Business Policy

Business Policy – GalaxeStore

Welcome to GalaxeStore.com! We aim to provide a smooth and trustworthy shopping experience. Please read the following policies carefully to understand how we handle orders, payments, customer data, and more.

🔁 Refund & Cancellation Policy

Order Cancellation:
Orders can be cancelled within 12 hours of placement by contacting our support team.
Once an order is shipped, cancellation is not possible.

Refunds:
Refunds are issued for defective, damaged, or incorrect products.
To be eligible, customers must raise a request within 7 days of receiving the product.
To initiate a return or refund, contact us with photos and order details at 'Hello@galaxestore.com'.

Refund Process:
Approved refunds will be processed back to the original payment method within 5–7 business days.

🚚 Shipping & Delivery Policy

Shipping Time:
Orders are processed within 1–2 business days.
Delivery typically takes 3–7 business days after dispatch, depending on your location.

Shipping Charges:
We offer free shipping all over India.

Delivery Coverage:
We currently deliver across India. For remote or restricted locations, delivery may take longer or may not be possible.

🔒 Privacy Policy:
We value your privacy and are committed to protecting your personal data.

Information We Collect:
We collect your Name, Email, Phone number, Address, and Payment information when you place an order or contact us.

How We Use Your Information:
To process orders, ship products, send confirmations, and provide customer service.

Third Parties:
We never sell or share your personal information. Your data is used only for order processing and delivery.

Data Security:
We use secure, encrypted systems to protect your payment and personal information.

📜 Terms & Conditions:
By using our website and placing an order, you agree to the following:

• Product images are for illustration; minor color or design variations may occur.
• Prices and availability are subject to change without notice.
• We reserve the right to cancel any order due to technical errors or stock issues.

All disputes are subject to the jurisdiction of Ahmedabad, India.

📞 Contact Us

Business Name:
GalaxeStore.com

Address:
1022, Galaxestore, Opposite jain derasar, old pilot dairy road, kankaria, Ahmedabad, Gujarat, India 380022.

Email:
Hello@galaxestore.com

Phone:
+91 96649 49899.

Business Hours:
10:00 AM to 6:00 PM, Monday to Saturday.

'We appreciate your trust in GalaxeStore.com. For any questions or concerns, don’t hesitate to contact us.'
Note: This policy may be updated occasionally. Please check back for the latest version.